Conditions and Terms of Use

By accessing this Phoenix Puzzle Room website the user agrees to the below conditions and terms of use and agrees that he/she has carefully read and accepts each of the conditions and terms of use individually and as a whole.

Users who do not agree to these conditions and terms of use avow that they will not use this website.

RESERVATIONS FINAL, NO REFUNDS. ALL Reservations are FINAL within 48 hours of game time. The Phoenix Puzzle Room can refund or reschedule a game session ONLY if contacted directly PRIOR to 48 hours before game time. Cancellations within 48 hours of game time or no-shows will NOT receive ANY refund. ALL PARTICIPANTS should arrive 15 minutes before the reservation start time. For the enjoyment of ALL PLAYERS, persons arriving after start-time may not be allowed to enter.

Age Limits on Participants. All adults are welcome. Children aged 16 and 17 may play the game without adult supervision, but MUST present a STATE issued Identification (School issued ID is NOT sufficient). Children ages 12-15 are also welcome to play with a parent or guardian as in-game adult supervision, HOWEVER: based on the nature of the Puzzle Room experience, Parents are strongly encouraged to consider other players and the speed/pace of the game. Parents of younger players (12-15) should call ahead and arrange for a more family friendly experience in order for their children and other players to fully enjoy the Phoenix Puzzle Room experience.

Online Reservations Made by Adults Only. Any reservations on this site or transactions engaged in through this site are reserved for Adults Only. While children ages 12-15 are welcome to play on site (with adult-in-room supervision), reservations and transactions are to be made by adults only.

Participation Agreement. Room participants are required to sign the Participation Agreement and Waiver of Liability prior to participation in the Puzzle.

Intended Website Audience. This website is designed for access by adults and minors over thirteen (13) years of age. All persons twelve (12) years of age or younger agree that access to this site will occur with adult supervision.

Use of Information. Phoenix Puzzle Room will not sell any of your information transmitted through this service to any third party, however, some third parties may access your information when using this site to facilitate reservations and payment.

Limitation of Liability. Phoenix Puzzle Room is not liable for the content of this site including the availability, accuracy, timeliness, or reliability of information and services presented by the site. Phoenix Puzzle Room gives no implied or express warranty, regarding the security of this site. The possibility that unauthorized persons may intercept or access information sent through this website is a risk accepted by all internet transactions.

Jurisdiction. These Conditions and Terms of Use are governed by Arizona law, with sole jurisdiction for any matter related to the Conditions and Terms of Use lying in Maricopa County, Arizona.

Links to other websites. Phoenix Puzzle Room may link to third party sites from time to time on this website. Phoenix Puzzle Room lacks control over these sites, therefore no representation is given as to the safety or content of such third party sites.

Intellectual Property. Copyright and other relevant intellectual property rights exists on all text relating to the Phoenix Puzzle Room, LLC’s services and the full content of this website. Phoenix Puzzle Room is a trademark and trade name of Phoenix Puzzle Room, LLC.

Changes to Terms and Conditions. Phoenix Puzzle Room, LLC reserves the right to change these Conditions and Terms of Use from time to time as it sees fit and continued use of the site signifies acceptance of any adjustment to these terms.

By reserving a game on this website (in consideration of the services of Phoenix Puzzle Room, LLC (the Phoenix Puzzle Room), operator of the Phoenix Puzzle Room, LLC (the “Room”)), all participants agree to the following Participation Agreement and Waiver of Liability (in addition to the Conditions and Terms of Use above):

I agree to abide by all Room rules.

I will not disclose details of puzzles or solutions to puzzles in the Room to the public.

I agree that the use of electronic devices, including but not limited to mobile phones, recording devices (visual and/or audio), tablets, and cameras is prohibited inside the Room.

I understand that if I must leave the Room prior to finishing the experience will be excluded from reentering the room at the Phoenix Puzzle Room without refund.

I agree to adopt proper standards of behavior and cooperate with the Phoenix Puzzle Room, LLC employees at all times.

If I am under the influence of alcohol or drugs I will be turned away without refund.

I understand that participation will NOT require or include the destruction or misuse of ANY objects in the Room. I agree to be liable to the Phoenix Puzzle Room, LLC for all damages caused by my actions.

Children ages 12-15 must be accompanied in-room by an adult to participate. Phoenix Puzzle Room games are NOT designed for children under 12. Parents of groups of children may not participate in the Room. A State issued Identification is REQUIRED for unaccompanied children 16 and 17 years of age, and a parent or guardian signature is required for all participants under 16.

I agree to participate in the Room at my own risk. I hereby indemnify and hold harmless the Phoenix Puzzle Room, LLC and its employees for any damages (personal or property) caused by participation in the Room, including where caused by negligence of the Phoenix Puzzle Room, LLC or its employees.

I understand that the room may contain startling or tense elements. You indemnify and hold harmless Phoenix Puzzle Room, LLC and its employees for emotional distress or trauma resulting from participation in the Room.

I understand that areas of the floor in the Room may become wet as a result of puzzles involving water, and indemnify and hold harmless the Phoenix Puzzle Room, LLC and its employees for injuries resulting from any fall I (or any minor in my charge) may suffer while in the room or on the premises.

I agree that Phoenix Puzzle Room, LLC may contact me from time to time via email, phone, or social media with offers and promotions.

I may have photos or video taken of me (and if signing as guardian, the minor(s) in my charge) before, during, and after entering the Room. I understand that any photos or video taken may be posted online and I expressly waive the use of my (and if applicable my minor’s) name, voice, likeness, and image for advertising, promotional, or any other use, including but not limited to use online and on social media. I waive any action I may be legally capable of bringing (and if signing as guardian, any action by minor(s) for whom I am signing) for any use of any photo or video taken, including use that I may view as embarrassing or harmful to my personal or business reputation.

This Participation Agreement and Waiver of Liability is subject to and solely interpreted by Arizona law. Jurisdiction for any dispute related to this agreement or participation in the Phoenix Puzzle Room shall be exclusively heard in the Superior Court of Maricopa County, Arizona.